When disaster strikes—whether it’s a burst pipe, mold outbreak, or biohazard cleanup—All Dry Jacksonville is ready to help. But beyond emergency response, the team is deeply committed to something more: making a lasting difference in the Northeast Florida community.
We sat down with Harmony Marshall, co-owner of All Dry Jacksonville, to talk about how she and her husband Todd are working behind the scenes to serve their community, educate customers, and elevate the standard of care in the restoration industry.
More Than a Business—A Community Mission
As residents of St. Johns County, Todd and Harmony Marshall see All Dry as more than just a business—they see it as a way to give back.
“We’re very engaged with local organizations like the Chamber of Commerce, Northeast Florida Builders Association (NEFBA), and the Community Associations Institute,” says Harmony. “But one we’re especially passionate about is Builders Care—a nonprofit that helps low-income and physically challenged homeowners, including veterans, with home repairs and services they couldn’t otherwise afford.”
Whether it’s sponsoring events, donating time and resources, or stepping in after a storm, the Marshalls are committed to helping their neighbors feel safe, supported, and heard.
Compassion Comes First
Some of the most impactful work All Dry does happens quietly—behind closed doors in homes where families are struggling with more than just damage.
“We’ve been called into homes where people are dealing with hoarding or serious mental health challenges,” Harmony shares. “In those moments, we focus on being patient, compassionate, and consultative. Our team walks clients through every step of the process and gives them the support they need to make informed decisions.”
It’s this people-first approach that sets All Dry apart from traditional restoration companies.
Clear Communication, Every Step of the Way
From day one, All Dry Jacksonville has prioritized transparency and education as part of their customer service philosophy.
“We train our team to communicate clearly throughout every project,” says Harmony. “That means explaining what we’re doing, why we’re doing it, and making sure the customer is comfortable before we proceed. Nothing is removed from a property without the homeowner’s knowledge and consent.”
They also go a step further by educating clients on their insurance coverage, walking them through claims options and policy details without pressure or confusion.
A Pro Tip: Don’t Call Your Insurance First
One of the most common misconceptions Harmony hears is that homeowners should immediately call their insurance provider when water damage or mold is discovered. Her advice?
“Call a professional like All Dry first. Many people don’t realize that simply calling your insurance company can result in a recorded claim—even if you don’t move forward with it. That can impact your record and premiums.”
All Dry Jacksonville offers free assessments to help determine whether a claim is necessary and what your next steps should be. That way, you stay in control of the process—and protect your long-term interests.
Changing the Reputation of an Industry
At its core, All Dry Jacksonville is about more than cleanup—it’s about changing the way restoration work is done and perceived.
“This industry isn’t always well understood, and it doesn’t have the best reputation,” Harmony says. “We’re here to change that by offering a consultative, customer-first approach rooted in integrity, transparency, and care.”
Through a growing network of community partnerships and a steadfast commitment to education, All Dry Jacksonville is raising the bar for what homeowners can expect from a restoration company.
Experience the All Dry Jacksonville Difference
Whether you’re facing water damage, mold, or a more sensitive cleanup situation, All Dry Jacksonville is here to help—with care, compassion, and expertise you can trust.